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JOIN OUR TEAM

POSITIONS VACANT

 

GUEST SERVICE AGENT + F&B (posted 4th Jan 2024) 

Who We Are

In addition to the descriptor above in the Bartender role, our hotel team is a very small but effective team. We aim to exceed our guests expectations and provide an incredibly memorable stay for all the right reasons. Our professionalism, thought and care has become well known and our touch points across our guest's stay is of a high priority for the entire Stillwater team. 


What We're Looking For?

Our accommodation part of the business (Stillwater Seven) has a role for a guest service agent to work with the restaurant team looking after our guests. The role can be flexible hours over a 4-5 day week, ideally Thursday - Sunday with an 8am start each day. The day would begin in assisting with in room breakfast service and preparing the restaurant for lunch service, then continuing the day with reception and concierge duties, assisting guest checkouts and then check-ins for the afternoon. We have a high level of customer service, tailoring guests' rooms to their needs and this requires great attention to detail. 

The ideal candidate will have excellent communication skills, both written and in person, flexible in their approach with no two days ever the same, good at problem solving, an eye for detail, a thirst for knowledge and adapting to the needs of not only the guest but to the restaurants operational requirements. Previous hospitality experience is preferred. 

Other duties will include face to face and email communication, assisting guests with restaurant reservations throughout their stay, and also preparing tour and package itineraries on a per booking basis. Assisting with lunch service may be required, especially for those who'd like to extend their hours to be closer to a full-time amount. 

What can we offer? 

  • A safe and stable workplace 

  • Rostering done well in advance

  • A mentally healthy workplace 

  • 2-3 weeks in advance rostering 

  • Open to negotiating paying above award 

  • Flexibility as best we can with rostering and hours - day hours available should applicant be interested 

  • Best practice across many aspects of the workplace 

  • Continuous training and development

  • Be part of a professional and committed team 

  • Opportunity to move in to permanent part-time/full time roles, other areas of the business, supervisor through to management roles in the future 

  • Formal wine training 

  • Mental health training 

  • Position will begin as a casual agreement with the opportunity to discuss a permanent part-time agreement.

  • And more!

Please email: people@stillwater.net.au with your cover letter and resume. Preference for an immediate start. 

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